PM Goods Receiving - Cancelling Goods and Services

GRNs are created in response to a delivery of Goods and/or Services and are cancelled when some form of failure occurs, which requires financial and order management adjustments. The purpose of the GRN can be summarised as follows:

To ensure sub-standard Goods or Services are not received or are compensated for by the Supplier
The GRN confirms the quantity and quality of the Goods or Services are correct and accrual information is created to maintain the current financial position of your company
It acts as a means of controlling the stages of the Order Management cycle Order - Receive Goods or Services - GRN - AP Transaction

NOTE An Order Line can have many GRNs against it as goods and services can be partially delivered.

Cancel Goods and Services refers to

Deleting a Goods Receive Note (GRN) when the Goods and/or Services details are recorded wrongly
The GRN is a duplicate.
The supplier gives notice to withdraw the Goods and/or Service or they fail before the Goods Receiving business cycle is completed.

GRNs can be cancelled when they are of the following status:

Advised Status - The delivered quantities of Goods and/or Services are waiting for inspection, before the related GRN can be completed.
Outstanding Status - Part of the delivery of Goods and/or Services are being replaced or re-inspected.

What controls are established will be dependent upon how they have been set up for your Company but all GRNs require at least an Order Reference and a valid Order Line.

Entries in many fields may be predetermined by entries in order line fields.

The diagram illustrates the Cancel Goods and Services process.

Diagram pm210

NOTE The menu path shown is the default for the system. Your company may have customised menu options, so the path shown may not be accurate. Please contact your system administrator for details.