Transaction Item Dispute / Release MBJB

This screen lets you enter or amend disputes at the transaction item level. You can dispute the entire transaction item value or just partially dispute the item value. To allow partial disputes for a company, you must set Partial Dispute on the Credit Control screen MBFA.

Full Disputes

Select the transaction you want to dispute or release on the Transaction List screen MBJC and click Dispute | Item Amend from the pull-down menu.

To insert an item dispute, enter a Dispute code next to the item you want to dispute on the Transaction Item Dispute/Release screen MBJB.
To release an item dispute, delete the Dispute code next to the item you want to release on the Transaction Item Dispute/Release screen MBJB.

Partial Disputes

Use this option to dispute part of the transaction and leave the remainder of the transaction in good standing. To allow partial disputes for a company, Partial Dispute on the Credit Control screen MBFA must be checked.

Select the transaction you want to dispute and click Dispute | Item Amend to partially dispute a transaction on the Transaction Item Dispute screen MBJB.

Select Display | Partial Dispute from the pull-down menu on the Transaction List screen MBJC.

Enter the following fields on the Transaction Item Dispute/Release screen MBJB:

A Dispute Code to dispute a transaction. When you resolve the transaction, remove the dispute code. The function field is updated to reflect the status of the transaction when you right click.
The Disputed Value on the Transaction Item Dispute/Release screen MBJB

Screen Specific Actions

Action	Displays
ITEM VIEW	Click Item \| View to display the Transaction Item Dispute/Release screen MBJB for reviewing item disputes associated with the transaction.
ITEM AMEND	Click Item \| Amend to display the Transaction Item Dispute/Release screen MBJB for amending item disputes associated with the transaction.
QUERY MGMT	Click Query Mgmt from the menu bar to display the Query Management screen MBFT for the specified transaction.
TRANS AMEND	Click Trans \| Amend to display the Transaction Maintenance screen MBJD for amending details associated with the specific transaction.

If not described elsewhere in this topic, click in the field and press F1 to view a description. See Common Fields for more information.

Fast prompt allows you to quickly view a list of options for certain fields.

NOTE Field visibility can be defined by your System Administrator, so not all fields documented may be shown.

See Using the Command Line on opening the screen without going through the menu.