AR Data Entry - Reason Codes

Reason codes allow you to attach a short explanation to write-off or debit note transactions for enquiry purposes and are used for situations when a customer has refused to pay all or part of an invoice for a specific reason, for example, if the delivery of goods was a week late. If you accept the customer's reason, you can create a write-off transaction and attach the appropriate reason code, which can be linked to a specified GL account. Otherwise, you can create a debit note transaction for the outstanding amount; a dispute code can also be attached to the debit note if necessary. Both write-off and debit note transactions are allocated to the original transaction that the customer has refused to pay.

NOTE The menu path shown is the default for the system. Your company may have customised menu options, so the path shown may not be accurate. Please contact your system administrator for details.